Delivery & Collection Options
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Delivery – Our delivery policy is simple and straight-forward:

Customers can decide whether they wish to have their order that was placed online, delivered to their address situated within South Africa by way of Courier, alternatively Customers may collect their orders from Kaylee’s Market, situated at 147 North Reef Road, Bedfordview, Gauteng, during normal operating hours, once they have been notified that the order is ready for collection.

Orders may only be collected by Customers from Kaylee’s Market upon presentation of a valid proof of identity and the collection notice. If someone collects the order on the Customer’s behalf, the same documentation will be required to confirm authenticity of the collection.

Currently, all orders placed online can only be delivered within South Africa.

Delivery by means of Courier:

​Local Delivery Areas

​Outsourced courier fees/surcharges are charged at a nominal rate per final agreed quote to our customer at checkout.

All deliveries are done using door-to-door couriers and during the permitted delivery days as may be advised by the third party Courier.

​Outlying Delivery Areas

​An outlying area refers to a suburb or a town that falls outside any town/city. Deliveries to mines, farms or areas where the roads are not tarred, will not be possible.

Outsourced courier fees/surcharges are charged at a nominal rate per final agreed quote to our customer at checkout.

All deliveries are done using door-to-door couriers.

We will not be able to accept an order for delivery that falls outside our appointed service provider’s designed delivery areas.

​Delivery Lead Times (this is the expected delivery time)

Main centres: 2 – 5 working days

Outlying areas: 3 – 7 working days

Please take note that we currently outsource all delivery and collection arrangements to third party service providers. Accordingly, we cannot, to the extent permitted by law, be held liable for any losses or damages caused to your order and caused by them.